“We recently had about 75% of the interior of our home painted by Bill Theologus’ Fresh Coat Paint team. We were 100% satisfied. We solicited 3 bids for this work. Unlike the other two, his bid was laid out exactly in the form we had asked, room by room, clearly specifying exactly what was to be done. Bill was very responsive to every request for clarifications and changes in the pre contract process. We were impressed with his description of how the job would go, and everything went exactly as described. Bill and his employees were prompt and professional every step of the way. All were clearly customer focused. We talked at some length with Bill about his business and in those discussions became impressed with his philosophies for the business and his employees. In the 7 days of work we had done we observed everything he said being put into practice. It was not just a sales pitch. Every comment regarding the work was addressed immediately and without question. In the end, Bill probably went beyond the letter of the written agreement simply in the interest of customer satisfaction. One of the best service contract experiences we have ever had.
Steve & Linda Rogness
Sykesville, MD”
