Fresh Coat Takes Responsive Approach to Customers
At one point, Pat Boye sold paint .
Now he buys about 5,000 gallons a year. Owner of the Cranberry Township Fresh Coat painting services, Boyle s company was selected as franchise of the year."Paint can Diake an easy quick and dramatic change/ said Boyle, who provides residen tial and commercial of fice, in door and exterior painting services.
Prior to opening the Fresh Coat franchise in 2013, Boyle earned a de gree in business admin istration from We s tmin ster College and worked in the management program with She rwin Williams for more than eight years. His most re cent. emp]oyment wilh that company was in Cranberry Township, where all the new •con st ructi on enticed him to branch out on his own.
Boyle said whille working in the sales field, he came to believe there was a need for more contractors who are rcsponsive."This was a natural fit with my experience better without me paint ing," he said, nothing that his forte is: responding to customers and doing estimates.Still, customers not the decorating experts. With both the products and contractors," he said. "I came to believe that if I opened my own business and just an s wer ed the phone, I might be ahead of the game".
Boyle's franchise grew: He now employs 11 painters, and revenue in 2018 topped $1 million. Boyle's franchise completed more than 300 projects in 2018, and it already is on pace to break that record in 2019. Boyle doesn' t do the painting anymore."My business runs only rely on his experi ence for advice on product choices, but also occasionally colors. "If someone is selling their house, for exam ple, they might ask what the popula r colors a re, and I try to help them. But don' t like to ma ke the final decis io n," he said. He said he also has good references for dec orators for those who are interested. (Tn case you're won dering, Boyle said the present hot look is neu tra l grays and beige- sometimes coll oq ui ally called "griege" by"I've see n some cra iy color combination choices and they ended up looking so unexpect edly good that T act ua lly used them in my own home," he said. Boyle credits his team and comm unity for his success."We are building re lationships. T'm able to grow this business because I can rely on my guys to take things off my back," he said. "I know tha t if I ca ll people back, T do what I say I am going to do, and have inte grity the business will con tin ue to grow."